Financial Hardship Policy

Policy last updated 14th March 2025

Financial hardship support

We appreciate there are times when circumstances beyond your control can make it difficult to meet all your financial commitments.

We are committed to supporting customers facing financial hardship. Our Financial hardship Support can help you access support and services.

Assetinsure is a subscriber to the General Insurance Code of Practice which is a voluntary code that sets out standards that subscribers must meet when providing services to their customers. Those standards include requirements regarding the treatment of customers experiencing vulnerability. To find out more you can access the Code at www.codeofpractice.com.au or via the Assetinsure website.

How can we help?

Fast tracking your claim
If you can demonstrate that you are in urgent need of benefits you are entitled to under your insurance policy because of an event causing a claim, our representatives will work with you to fast track the assessment of your claim.

In some situations, an advanced payment on the claim may be made to you.

If you are unable to pay us money owed to us due to financial hardship.
We may in certain circumstances and subject to you demonstrating financial hardship to us offer you a number of options, these include:

• Extension of due date for payment
• Paying in Instalments
• Paying a reduced lump sum
• Postponing one or more instalments
• Other (including a combination of the above options or a possible waiver of the debt).

How to apply for financial hardship support

If you are going through financial hardship, please contact your usual customer contact for the product you have as soon as possible. They can discuss your situation and provide you with an Application for Financial Hardship Assistance to apply for support and assist you with the application process.

Other support

You may also wish to consider contacting the National Debt Helpline on 1800 007 007 which is a free and confidential financial counselling resource that can provide advice to Australians in every state and territory.