The key responsibilities will be…

• Conduct thorough hands-on inspections of construction sites and buildings, identifying and assessing defects with a deep understanding of Australian construction methods, materials, and standards.

• Leverage expertise from a degree or diploma in a construction-specific or related field to ensure strict compliance with Australian building codes, regulations, and standards.

• Evaluate Construction Warranty Insurance claims, including Domestic Building Insurance, HBCF, and Builders Indemnity Insurance, across South Australia, NSW, and particularly Victoria, by accurately interpreting and applying Australian insurance policies, coverage limits, and exclusions.

• Proficiently use assessment tools and software, and effectively read and interpret blueprints, schematics, and technical drawings in accordance with Australian standards.

• Stay updated on local and national building regulations, standards, and warranty guidelines in Australia, with a comprehensive understanding of legal aspects related to construction defects and warranty claims under Australian law.

• Maintain relevant certifications such as Building Inspector (BPB) accreditation or similar credentials recognised in Australia and engage in continuous professional development to keep abreast of industry changes and Australian standards.

• Ensure adherence to service standards, company guidelines, delegated authority, and SLAs, delivering best practice customer service and technical claims expertise to achieve superior outcomes for both homeowners and the insurer.

• Review and prepare detailed assessment reports with strong written communication skills, and clearly explain technical findings to non-technical stakeholders.

• Investigate and identify the root cause of construction defects, recommending practical remedial actions based on thorough analytical findings.

• Collaborate effectively with the team, sharing information, knowledge, and resources to achieve the best possible outcomes, settle claims within client service instructions, company guidelines, and delegated authority, build and develop external business relationships, and manage complaints effectively to ensure customer satisfaction and compliance with company standards.

• Lead and drive strategy for the CWI product, contributing to the ongoing development and continuous improvement of policies, procedures, and systems.

• Mentor and develop junior claims controllers, providing guidance and expertise to enhance their skills and performance.

• Work closely with leadership to identify opportunities for process enhancements and implement improvements to policies, procedures, and systems to optimise claims handling and overall efficiency.

• Provide expert advice to the underwriting team on best practices for mitigating claims and for assessing contracts, ensuring that underwriting strategies are aligned with industry standards and aimed at reducing potential liabilities.

The highly valued skills and attributes are…

1. Technical Expertise:

• Construction Knowledge: Demonstrate a deep understanding of Australian construction methods, materials, and standards, ensuring accurate defect identification and assessment.
• Qualifications: Leverage relevant degrees or diplomas in construction or related fields to ensure compliance with Australian building codes, regulations, and standards.
• Claims Evaluation: Effectively evaluate Construction Warranty Insurance claims, understanding and applying policies, coverage limits, and exclusions accurately.

2. Analytical Skills:

• Defect Investigation: Excel in investigating construction defects, determining root causes, and recommending practical remedial actions based on thorough analysis.
• Assessment Tools: Proficiently use assessment tools and software, and interpret blueprints, schematics, and technical drawings with precision.

3. Regulatory and Legal Knowledge:

• Regulations Awareness: Stay well-informed about local and national building regulations, standards, and warranty guidelines.
• Legal Understanding: Comprehend legal aspects related to construction defects and warranty claims, ensuring compliance with Australian law.

4. Communication Skills:

• Reporting: Prepare detailed and clear assessment reports with strong written communication skills.
• Stakeholder Interaction: Explain technical findings effectively to non-technical stakeholders, ensuring they understand the outcomes and recommendations.

5. Customer Service and Relationship Management:

• Service Standards: Adhere to service standards, company guidelines, and SLAs, delivering exceptional customer service and technical expertise.
• Relationship Building: Develop and maintain positive relationships with homeowners, external partners, and the insurer, enhancing trust and satisfaction.

6. Team Collaboration and Leadership:

• Teamwork: Collaborate with team members, sharing knowledge and resources to achieve the best outcomes.
• Mentorship: Mentor and support junior claims controllers, providing guidance to improve their skills and performance.
• Strategic Leadership: Lead and drive strategy for the CWI product, contributing to the development and improvement of policies, procedures, and systems.

7. Continuous Improvement:

• Professional Development: Engage in ongoing professional development to stay current with industry changes and Australian standards.
• Process Enhancement: Work with leadership to identify and implement process improvements, optimising claims handling and overall efficiency.

8. Problem-Solving and Decision-Making:

• Root Cause Analysis: Demonstrate strong problem-solving abilities by investigating defects and making informed recommendations.
• Decision-Making: Make decisions within client service instructions, company guidelines, and delegated authority, ensuring fair and accurate claim settlements.